We take privacy seriously. The purpose of this statement is to set out the principles governing our use of personal data we may obtain about you.
The Tickled Trout Pub Ltd is the “Controller” of the personal data you provide us.
We work closely with our subsidiaries, agents, advisors, suppliers, contractors and partners to provide exceptional levels of service and support.
In most circumstances we will only collect basic personal data about you, which does not include any special categories of personal data about you (known as “sensitive personal data”). This data may however include name, email and/or other contact details.
All the personal data is received and processed in the UK by our employees, agents, advisors, suppliers, contractors and/or partners. The Tickled Trout Pub Ltd will not trade, sell or share your personal identifiable data for use by any third parties unless we have been authorised by you or are required by law to do so.
Please be aware however that your data may be stored on a cloud based system or on servers based outside the UK but within the EU.
We keep your personal data for no longer than reasonably necessary for the purposes for which it is provided. We will only keep personal data for longer if authorised by you or if we are required to do so by law.
If, for example, you have authorised use of your personal data for marketing purposes, this will be kept with us until you notify us that you no longer wish for us to use it. Specific retention periods are set out in the privacy notices linked above.
We take the security of your personal data very seriously and have in place appropriate security measures. We protect the confidentiality, integrity and availability of personal data by implementing the following key practices:
If you wish to see, correct, update, transfer or delete any of the personal data that we hold about you, please write to the Data Protection Officer, Paul Bew, at The Tickled Trout Pub Ltd, Lower Rd, Maidstone ME15 0PE with your request.
If you wish to raise a complaint on how we have handled your personal data or you have a general query related to data privacy, you can contact our Data Protection Officer, Paul Bew, by writing to The Tickled Trout Pub Ltd, Lower Rd, Maidstone ME15 0PE who will arrange for the investigation of the matter. We recommend that correspondence is sent recorded delivery and/or with proof of postage.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the ICO.
If you discover a data privacy breach or a breach is notified to you please email email@example.com. The email should contain your contact information and key details of the breach. This email account is proactively monitored and a Data Privacy Champion will be in contact.
We may occasionally modify our privacy policies, notices and statement. When this happens, we will provide details as to the changes on this web page or via the links on this web page, at the point of data collection or by contacting you directly. We will not significantly change how we use information you have already given to us without your prior agreement.
This Privacy Statement is in relation to The Tickled Trout Pub Ltd only. We are not responsible for the data policies or procedures or content of any linked websites. We recommend that you check the privacy statement of each website you visit.
The Tickled Trout Pub Ltd
We are part of a unique hospitality business with the globally respected Hush Heath Winery in Kent at our core. Nurtured from the vines of Hush Heath Estate we have a collection of individual inns and pubs dedicated to the provision of exceptional hospitality; great thoughtful service, convention-challenging wines and spirits, and locally-inspired dishes presented with real flair.